Exclude the tag in chat search
By default, LINE OA can already search for chats based on the selected tag. However we added a feature where you add exception tags so you can get more specific results.
Use the exclusion option
Before adding tag exclusions when searching for chats, you must first select the tags to search for. After you select the tag, then you can start ticking the "Except tag" option and choose the next tag to exclude. After that, the search results will exclude customer chats that contain excluded tags.