Read the incoming chat automatically
Using the LARIS broadcast feature is very useful, but maybe you will be overwhelmed by the chat replies from incoming customers and you also don't want your customers to think you don't read their messages. Therefore, LARIS provides a feature so that messages from incoming customers will be automatically read so that you can be seen as active by them.
Turn on the automatic read option
To turn on this feature, then you have to open the main menu of LARIS and then press the settings button and check the option "Auto-read incoming chats". After that make sure you always open your LINE OA tab so LARIS can detect when a new chat comes in.